Last updated: September 4, 2026
Requesting help or a refund
Contact the support address on the purchase receipt and include the order number, product name, and a short explanation of the problem. Do not send the private purchase key unless support specifically asks you to use a secure process.
Review of requests
Requests are reviewed according to the product description shown at purchase, the condition of the order, PayPal’s transaction records, and applicable consumer law. This policy does not limit rights that cannot legally be waived.
After a refund
A full refund, payment reversal, or successful charge dispute disables the order’s download access. A partial refund is recorded against the order while remaining access follows the decision attached to that transaction.
Duplicate or unauthorized charges
Report a suspected duplicate or unauthorized charge promptly. The store uses PayPal order identifiers and idempotent transaction records to help investigate without relying on browser messages alone.